I would like to express my deep sense of appreciation for the quality of your staff. I had a computer that I had purchased from e-End a short time ago and started to experience some issues. Probably caused by me. I called and spoke to Eugene and he recommended steps that I should take to correct it. After I called him back the next day and told him that it didn’t work, he said, “Well if you can swing by, I can take a look really quickly.” I stopped by with the computer and within a few minutes, the computer was up and running.
I’ve been meaning to send this email as well regarding the quality of service provided by Luke as well. Each time I’ve called regarding computer hardware that I need, he is more than willing to help and makes sure that I am satisfied. He tells me that I am a “good customer”, but its level of effort that he puts into providing with the solution that fits my needs that keeps me coming back. I will be recommending your organization to all of my contacts in need of computer services. Your staff is awesome.
They are so friendly and professional! Great hires! We’d have them back here any time!! Please pass the word along to those who need to know. Thanks for another great and easy transaction! This is our second time using e-End and both times we have been very impressed with the office and field service that we have received. Thank you for making this such a smooth transaction and for employing people who excel in customer service.
Excellent customer service and outstanding support. Thank you again for everything!
Very happy with the validity of equipment process. The process was very smooth and very professional. The team was engaged and thoughtful.
Concerning service from your team: They continue to provide great customer service! No complaints from my end. It is good to have folks I can rely on. I will be scheduling another pick up soon. It’s easy to do business with you and your team.
I want to thank you again for coordinating the work yesterday. The men did an excellent job. They worked skillfully and efficiently on the first unit and quickly arranged to clear the second unit when I requested that on the spur of the moment. As they worked, they provided me with good information about the recycling process and e-End as a company. I was very impressed with what good representatives they are for e-End. I will be happy to recommend your company to anyone needing the services you provide.
I just wanted to let you know that Kernelle and Troy, the two gentlemen who picked up our equipment, were extremely professional and nice. They made sure the truck was secure when they were moving equipment, and they were both very, very polite. I enjoyed working with them.
What an excellent experience working with your company and your staff. From the first phone call to the follow-up email, the service was A++. Natalie was pleasant, efficient, very thorough, and had excellent follow up. Jermaine Myers collected all our recycling. He was pleasant, efficient and thorough. I would recommend your company to others and plan to use your services again in the future. Great company to work with and excellent employees. Thank you all for making our experience so successful!
I wanted to pass on my extreme gratitude for the outstanding hard work and professionalism Marc and Will showed today. Today was a great day, I look forward to working with the e-End team in the future for the smooth operations and handling of our excess recyclable materials.
Very organized, efficient, friendly, explained everything they were doing. It was clear they worked well together and knew what they were doing. It was great working with them today. From the first phone call, your customer service was great and I was able to get everything taken care of in a short amount of time. I was very happy with everyone I spoke and worked with. We will definitely use your company in the future. Thank you!
I just wanted to let you know that I had an excellent experience with Will and Jermaine down in Vienna. They were polite, professional, and lightning-fast. I hope I get to work with them again! Thank you.
Will and Chris were here this morning to remove the equipment that is to be recycled by e-End and I just wanted to let everyone know what an efficient and professional job that everyone has done. It is nice to work with such a great group of professionals.
…[T]he guys you sent over were nothing short of spectacular! Extremely professional hardworking crew you have there and it was a great pleasure working with them!
Just wanted to let you know that the Recycle Pickup performed last week at (redacted) was very successful. Both Steve and William did a great job listening and applying safety values reviewed at our pre-job brief prior to the start of work. Our team received a positive safety observation while performing the work. Steve and William were both very professional and ensured that we had a successful recycle with no safety or procedural violations. The service was great and very much appreciated.
Natalie … Thank you so much for your help! You and the gentlemen, who picked up our x-ray, have provided us with wonderful customer service! You all were fast, efficient and very professional. Please pass on our praise to your management!! Thank you again!
Natalie, Already preparing the next list for you all. Thanks for all your help and for making this process as smooth and easy as possible. Will talk to you again soon.
Once again I would like to relay that your crew was very professional and knowledgeable about the job they performed for us here on site (weapons destruction). They arrived on site early and proceeded to set up their equipment, had everything organized and cleaned up afterwards. Very professional outfit, I would not hesitate to call upon your company in the future if the need arises.
The e-End team was very professional from planning to execution for the disposal of our legacy IT equipment. They left the rooms so clean it looked like there had never been any technology in the rooms. I’d use this team again any day of the week.
Extremely happy with this company. I researched and called various businesses before deciding on e-End. Very friendly and accommodating while scheduling a pickup date. The e-End team showed up on time and finished an hour and a half sooner than noted. They took care of business, professionally and politely. I would strongly recommend e-End to anyone that needs their equipment recycled or disposed of.
I want to commend one of your employees for the customer service I have received today. The MVA has been looking to have DLS consumables destroyed and witnessed, having no knowledge of a close-by facility, Ms. Natalie Weddle in your office was able to supply that information in a most proficient matter. I hope you understand what a great benefit Ms. Weddle is to your business. My best to you,
On behalf of the MSP Department Property Unit, I want to thank you and your team for providing us a safe, secure, and efficient means of destroying seized weapons taken off the street by the men and women of the Maryland State Police. First please thank Jermaine, Steve, Will, and David for their dedication and hard work in performing the actual destruction of the weapons. Last but not least, please thank Natalie and Marc for their professionalism and time spent in providing me with a proposal that I could get approved to proceed with the destruction. Natalie and I have been corresponding for over a year on a weapons destruction proposal and Marc was really instrumental by working with MSP to get the pricing that would allow the approval. It was a pleasure working with you and your team and I look forward to working on future weapons destruction with e-End.
…e-End is R2 Certified for the recycling of all electronics material. This has been one of the success stories that CHART seek out to maximize the life of all usable electronics by reuse, which is the highest level of recycling. We looked at the contract for recycling and used e-End so they could reuse, recycle, or sell the shredded material allowing for the’ cost of landfill waste to be less for the Maryland taxpayer. When it comes to end-of-life equipment, e-End strictly adheres to internationally recognized R2 standard for end of life electronics. CHART has established a business relationship that benefits, recycling, exceeds the EPA’s standards for solid waste recycling, and adheres to a zero-landfill policy for e-waste. SHA is grateful for the opportunity to work in tandem with the business community and e-End to insure better land use and recycling of IT equipment.
I want to extend my thanks to your staff for executing a flawless disposal of our computer monitors today. [Your team is] to be commended for their help and professional execution of the job at hand. Many thanks!
Your success is making an important contribution to the technological community in our great state of Maryland and I applaud you. Please be assured of my deepest appreciation for your achievement. Your continued support of the [Career and Technology Center’s] computer tech analyst program has changed the lives of many students and I thank you.
Your team that came for pick-up today, were very courteous and professional. Please let them know how much we appreciate them.
Tony…I can’t tell you how incredible I think both you and your company are! You both have an incredible level of integrity that is SO rare these days, I have already gone on FB and told the story and named both you and your great company! Thank you once again for going WAY beyond the call of duty!
Your guys were here and did a great job. They were very professional and the pickup went very smoothly.
Thank you for the service. I could not believe how quick your company was able to come in and get the items. Nice, very nice.
What a professional job you and those who collected our recycling have done once again. Can’t say enough about your service and follow through as well as Jermaine and his assistant, great job of removing all the recycling for us. Great job! I am sure there will be more.
Just wanted to thank Marc and Jermaine again for helping me out with the pallet of phones I needed to ship. You have a good team.
I’m pleased to recommend e-End. Over the past three years, FMH has worked directly with e-End for the removal of end-of-life electronic hardware and the destruction [of] data. Their services, flexibility, and thoroughness in meeting compliance standards have been exceptional. Since starting at FMH in January of , e-End made sure their processes were very clear to me and showed how the destruction of hard drives could take place at FMH or remotely at the e-End facility. They also provided a tour of their facilities so that I could see first-hand how they operated. I recommend e-End and will continue to use them for future data destruction and electronics recycling.
Good afternoon Natalie, It is an absolute pleasure to once again speak with you and work with you on this project. Attached is the signed Acceptance Sheet and Opt Out Agreement.
Just wanted you to know that we had a wonderful experience with the two gentlemen ( Jermaine and William) that you sent out to pick up our old computers and things today. They had all of our stuff gone in a blink of an eye. Thanks again for your help in the removal of our stuff and being so nice. Thank You Again
Thank you so much. Please relay my thanks to Marc and his crew. This has been the easiest e-Waste project I have done, and it is ALL due to the professionalism and accuracy of your company.